Refund policy

Last Updated: [20-11-25]

At Dunhill & Drake, we aim to ensure complete satisfaction with your purchase. If you are not fully satisfied, our return policy is designed to be transparent and customer-friendly.

 

1. Return Eligibility

• Returns are accepted within 14 calendar days of receiving your order.
  
  
• Products must be in unused condition, with all original tags, packaging, and accessories intact.
  
  
• Items must be free of wear, stains, damage, scent, or any signs of use.
  
  
• Customised or monogrammed products are not eligible for return.
  
  
• Products that fail quality inspection will be returned to the customer without a refund.
  
  

2. How to Request a Return

• Email support@dunhillanddrake.com with your order number, reason for return, and photos of the product.
  
  
• After review, we will send return instructions and a shipping address.
  
  
• Return shipping costs are borne by the customer unless the item was incorrect or defective.
  
  

3. Refund Process

• Once the returned item reaches us and passes inspection, a refund will be processed to the original payment method within 5 to 10 business days.
  
  
• Refund timelines may vary based on bank processing times.
  
  
• If the return is not approved, the item will be shipped back to the customer.
  
  

4. Non-Returnable Items

• Products that are used, washed, or damaged by the customer
  
  
• Items returned without original packaging
  
  
• Returns requested after 14 days of delivery
  
  
• Custom or personalised products
  
  
• Gift cards and final sale items
  
  

5. Exchange Policy

• If you wish to exchange an item for another model or color, please email us first.
  
  
• Exchanges are subject to stock availability and quality approval of the original item.
  
  
• The return process for exchanges follows the same steps as returns.