Shipping policy

Last Updated: [20-11-25]

At Dunhill & Drake, we ensure that every package is handled with care and precision, mirroring the quality of our products.

1. Order Processing Time

  • Orders are processed within 1 to 2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons such as sales or festivals, processing time may extend by an additional 1 to 3 business days.
  • Customers will be notified in case of any delays beyond the standard window.

2. Shipping Coverage and Timelines

  • We ship to all serviceable PIN codes across India through reliable courier partners.
  • Orders within Delhi NCR are typically delivered within 24 hours after dispatch.
  • For other major cities and towns, deliveries generally take 3 to 5 business days.
  • For remote locations, delivery may take up to 7 business days.
  • Shipping charges, if applicable, will be displayed at checkout and may vary based on delivery location and package weight.

3. Dispatch and Tracking

  • Customers receive a dispatch confirmation with a tracking number via email or SMS.
  • Real-time tracking is available through a provided link, and our customer support can assist if tracking updates are unclear.
  • In case of failed delivery attempts, our courier partners may attempt re-delivery or return the package to origin.

4. Address Accuracy

  • Please ensure the shipping address provided is accurate, complete, and includes a valid phone number.
  • Dunhill & Drake is not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • Additional charges may apply for re-delivery or address modifications after shipment.

5. Damaged or Tampered Shipments

  • Do not accept a package that appears tampered with or visibly damaged.
  • For damage discovered after opening, notify us within 48 hours of receipt with clear photos and an unboxing video.
  • Claims submitted without supporting documentation cannot be processed.

6. Unforeseen Delays

  • Delivery timelines may be affected by natural disasters, strikes, lockdowns, or logistical disruptions.

While these are outside our control, our team will support customers with timely updates and resolutions.